منبع اخذ سوالات:
  -Ariff, Mohd Shoki Md , Yun, Leong Ooi, Zakuan, Norhayati(2012), Examining Dimensions of Electronic Service Quality for Internet Banking Services, Social and Behavioral Sciences, 65 : 854 – ۸۵۹٫
-Beheshti Zavareh, Farnaz , Ariff, Mohd Shoki Md, Jusoh, Ahmad ,Norhayati , Zakuan, Zaidi Bahari, Ahamad (2012), E-Service Quality Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services, Procedia – Social and Behavioral Sciences, 40: 441 – ۴۴۵٫
-George, Ajimon , Kumar ,Gireesh (2014), Impact of service quality dimensions in internet banking on customer satisfaction, Decision, 41(1):73-85.
پایایی: دارد
روایی: دارد
تعداد سوالات: ۳۵ سوال در ۹ بخش مجزا
۱۰۰,۰۰۰ ریال – خرید