نام محصول:  پرسشنامه استاندارد”رضایت از خدمات دولت و شهرداری الکترونیک”

روایی و پایایی: دارد.

تعداد سوال: ۶۳ سوال

منبع اخذ سوالات:

  • Al-Hawary, Sulieman Ibraheem Shelash, Al-Menhaly, Saleh Mohammad (2016), The Quality of E-Government Services and its Role on Achieving Beneficiaries Satisfaction, Global Journal of Management and Business Research: A Administration and Management, 16(11): 1-13.
  • Charles k. Ayo, Aderonke, Atinuke, Oni, Oyerinde, J., Adewoye, Ibukun, O., Eweoya , (2016), E-banking users’ behavior: e-service quality, attitude, and customer satisfaction”, International Journal of Bank Marketing, 34(3): 1-23.
  • Kundu, Sukanya, Datta, Saroj ,Kumar (2015), Impact of trust on the relationship of e-service quality and customer satisfaction, Euro Med Journal of Business, 10(1): 21 – ۴۶٫
  • Malik, Babur, Hayat ,Cai Shuqin, Abdul Ghaffar, Mastoi, Noreen Gul, Hifza, Gul (2016), Evaluating Citizen-Satisfaction from e-Government Services: A Case of Pakistan, European Scientific Journal, 12(5): 1-25.
  • Roger-Monzó, Vanessa, Martí-Sánchez, Myriam, Guijarro-García, María (2015), Using online consumer loyalty to gain competitive advantage in travel agencies, Journal of Business Research, 10: 1-3.
۱۸۰,۰۰۰ ریال – خرید